WEBSITE PAYMENT POLICY

I. GENERAL RULES
The website FOOTREFLEXOLOGYACADEMY.COM is operated and managed by Ruan Qing Ren. Members of this website include legal businesses, organizations, and individuals officially recognized by FOOT REFLEXOLOGY ACADEMY and authorized to use its services.

II. GENERAL PROVISIONS

  1. Definitions

  • Website Domain Name: footreflexologyacademy.com, developed by FOOT REFLEXOLOGY ACADEMY.

  • Registered Name: FOOT REFLEXOLOGY ACADEMY.

  • Online Course: A series of multimedia lectures on a specific subject.

  • Sale Price (Service Fee): The cost that the customer must pay to gain access to a specific online course provided by FOOT REFLEXOLOGY ACADEMY. Prices displayed on the website include VAT.

  • Instructor or Partner: Individuals or organizations with legal status and declared information on the website who wish to utilize the site’s services.

  • Content Development Partner: Individuals or organizations with strong communication skills and in-depth knowledge in specific fields, collaborating with FOOT REFLEXOLOGY ACADEMY to produce high-quality online training content.

  • Learner/Customer: The individual granted access rights to the online courses on the FOOT REFLEXOLOGY ACADEMY website.

  • Access Rights to Online Courses: The right to log in and view course content on the FOOT REFLEXOLOGY ACADEMY website.

  1. General Principles

  • The website footreflexologyacademy.com is owned and operated by FOOT REFLEXOLOGY ACADEMY. Operations include registered Partners and Learners approved by the website’s management board.

  • All transactions on the site are conducted based on principles of freedom, voluntariness, equality, and legal compliance, respecting the legitimate rights and interests of all parties involved.

  • All products and services listed must comply with the conditions set by FOOT REFLEXOLOGY ACADEMY and relevant laws. Prohibited, counterfeit, or illegal items are not permitted.

  • By registering and using the website’s services, Partners and Learners agree to all operational terms and assume full legal responsibility for their actions.

  • The website’s regulations are established in accordance with legal statutes.

III. TRANSACTION REGULATIONS

  1. Account Registration, Course Selection, and Payment

1.1 Account Registration

  • Step 1: Visit the learning system at: footreflexologyacademy.com

  • Step 2: Click “Register” to create your learning account

  • Step 3: Fill in all required information and click “Register”

1.2 Course Selection & Payment

  • Step 1: Select the course or learning path of your interest and click on it

  • Step 2: Read the course overview, preview available lectures, and click “Buy Course”

  • Step 3: Choose one of the two available payment methods and fill in the information

  • Step 4: Complete the payment; the course will be activated upon confirmation

  1. Delivery Policy

2.1 Delivery Policy
FOOT REFLEXOLOGY ACADEMY supports online payment methods. Details of the delivery process:

  • Online Payment: Upon successful payment via FOOT REFLEXOLOGY ACADEMY’s payment gateway, the course will be activated in the customer’s account.
    In case of any issues during delivery or activation, the Academy will directly handle customer complaints.

2.2 Delivery Time
Courses are activated immediately upon successful payment confirmation.

  1. Order Confirmation / Cancellation

3.1 Order Confirmation

  • For customers using online payment: Once payment is successfully confirmed, the course will be activated in the user’s account.

3.2 Order Cancellation

  • For online payments: Due to the nature of the product (digital access), cancellation is not accepted once the activation information has been sent.
    Requests to cancel an order will be treated under the return and refund policy.

  1. Return and Refund Policy

If the learner finds a course ineffective, they may email admin@footreflexologyacademy.com to request a transfer to another course or receive a full 100% refund.

4.1 Eligibility for Course Exchange

  • Refund requests must be made within 3 days from the payment date.

  • The course must be activated but not more than 10% completed.

  • If the new course has a higher price, the customer must pay the difference; if lower, the difference will be refunded.

4.2 Valid Refund Reasons

  • Technical issues originating from FOOT REFLEXOLOGY ACADEMY.

  • Overpayment or duplicate transactions.

  • Other reasons approved by FOOT REFLEXOLOGY ACADEMY (not violating Clause 2 of the Refund Policy).

Note:

  • All refund reasons must be evidenced and documented with screenshots or images.

  • FOOT REFLEXOLOGY ACADEMY reserves the right to approve or deny refund requests.

4.3 Non-Refundable Cases

  • Mistaken course purchase (e.g., confusing this platform with another).

  • Customers unable to schedule learning or choosing to discontinue (courses are available anytime).

  • Technical issues on the learner’s end (device failure, poor internet, outdated apps/browsers).

  • Not reading course descriptions thoroughly (e.g., unaware the course is online).

  • General or vague reasons (e.g., “no longer interested,” “unsuitable,” etc.).

  • Payments made to unauthorized third parties.

4.4 Refund Timeline
For online payments: Refunds will be processed within 30 days of approval.

4.5 Refund Method
Refunds are processed exclusively through PayPal. Customers must provide a PayPal account for the refund.

4.6 Transfer Fees
Refunds made via PayPal may incur transfer fees, which will be borne by the customer.
Refund Amount = Payment received by FOOT REFLEXOLOGY ACADEMY – Transfer Fee.

4.7 Refund Verification

  • Customers must send refund requests from the registered email address. Course name and account email must match.

  • If unable to use the registered email, contact admin@footreflexologyacademy.com for assistance.

4.8 Refund Policy for Combo Packages
Learning paths (combos) are offered at a discounted rate. Individual course refunds are not allowed—entire combos must be canceled. Customers may repurchase courses at the current price if desired.

4.9 Refund Process

  • Step 1: Log in and access the support section. Provide full information (email, phone, name, course name).

  • Step 2: After submitting the request, check the response email from FOOT REFLEXOLOGY ACADEMY and provide any additional required information for refund processing.

  1. Product Warranty/Maintenance
    For technical support during course access, customers may contact the customer service team via:
    Email: admin@footreflexologyacademy.com

IV. PAYMENT PROCESS

  1. Payments Between Customers and Website Administration
    Customers may pay for courses via the following method:

  • Online payment gateway: PayPal

  1. Payments Between Partners and Website Administration
    As specified in the Collaboration Agreement between both parties. Settlements are made monthly after revenue reconciliation.